HELP - Holds

IN-STOCK HOLDS

For quickest turnaround, order from our in-stock section. Stock holds are already made so the colors are fixed and quantities are limited. If you need a big stock order, our new bulk order form can tell you what we have in Composite-X stock and Aragon stock for you to order from.

Under 250 lbs, shipping from the US to a US location is quoted from UPS in real-time based on weight and delivery location, along with a 2.5% handling surcharge from the manufacturer. Under 250 lbs, shipping from Bulgaria to the US is quoted at $1.80/lb plus a flat $100 handling fee (Delivered Duty Paid). All orders over 250 lbs are quoted after the order is placed in order to ensure an accurate quote and maximize savings via freight providers.

Orders to Canada will incur an a ship charge, which is automatically charged on the site for European-made holds. For Canadians ordering US-made holds, we will contact you after you make your order with a discounted ship quote and you can confirm, modify, or cancel. Sort by manufacturer in our menus or see below for an explanation of how to tell where the holds are made.

PRODUCTION HOLDS/MADE TO ORDER (Regular Holds)

The earlier you order the better! If you need holds by a certain date please email us for confirmation. Order lead times have been varying widely due to materials delays, production rushes, and production back-ups. This is industry-wide. We will do our best to help you get things in time so please communicate with us and we'll figure out solutions.

When you order non-stock sets, the holds are made especially for you. This means you can pick the colors of each set and get the exact sets you want. These orders are submitted to our factories to be produced when your order is finalized on our website or over email with Kiel holds@kiltergrips.com.

Production holds are added to the factory's manufacturing schedule which varies throughout the year based on how many other orders are in. Larger orders can take longer to produce and ship, especially during busy production periods. Some orders will come quickly and some can take 12 weeks or longer. We can request a rush if needed from Aragon and they will accommodate it if they can. With Composite-X we can get a guaranteed rush for an upcharge. Shipping is a separate time period that we can quote though shipping times can be very delayed, so please plan accordingly. You can always email us for a production time quote and a ship quote with either manufacturer before your order is finalized. We will do our best to accommodate your timeline and needs but many factors are out of our control at this time so please plan ahead as much as possible.

KILTER BOARD PRODUCTION TIMES

Kilter Boards are produced on separate production lines than regular holds and, though we are maxing out production every week, they can still take months to produce due to production runs our manufacturer is adjusting for. Let us know ASAP if you want a Kilter Board so we can get you in the production queue or see if any distributors in your region have stock. It is easier for us to delay your order than rush it. We are not getting confirmed ship dates from our factory at this time, but we will give you all the info we have when we have it and do our best to help production meet dates if we get them far enough in advance.

MANUFACTURING LOCATION

Setter Closet has several brands of holds, and within those brands are sub-lines. Our most major brands are Kilter/Haptic and Urban Plastix. Both of these companies produce holds at Aragon in the US and Composite-X in Bulgaria. The holds produced at each factory are completely unique, so though some Urban Plastix Tremors are made in the US and some Urban Plastix Tremors are made in Bulgaria, each factory makes different, yet complimentary shapes. This means if you order all the Tremors from Aragon and all the Tremors from Composite-X you will not get a single duplicate hold. They are complimentary shapes, so the holds will work well when set together because they are the same art style and you can get them in matching colors.

How do you tell? Each product description lists the manufacturer, but the fastest way to tell is to look at the SKU (Stock Keeping Unit) number in each product title. If the SKU has an X in it, the hold is made at Composite-X. If it does not, it is made at Aragon. The color drop-down is also a giveaway as it primarily will show Euro colors or American colors. You cannot order Aragon-produced shapes from Composite-X, and vice versa.